Refund policy
Refund Policy
At Smart Life Solution, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personal care items that have been used
- Clearance or final sale items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5-10 business days.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping costs are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: kkingkam@naver.com
Store Name: Smart Life Solution